Frequently asked questions

About air conditioning, heat pumps and ducted systems.

Can’t see your question? Call (09) 379 8301 or get in touch.

Which type should I buy?

It depends on the needs of each home or office. Looking at standard or inverter types, features and functionality will help decide which suits you best. We can give you a free appraisal and recommend the right type and size.

I can’t afford a heat pump. Can you help?

Yes. We offer a whole range of heat pumps at different prices.

Is it really free to request a quote?

Yes. Requesting a quote from Ace Air Conditioning is free, with no obligation.

What is a heat pump?

A heat pump, also known as a reverse cycle air conditioner, extracts heat energy from one volume of air and transfers it to another. So one body of air gets warmer while the other gets cooler. Heat pumps can heat in winter, cool in summer, dehumidify the air, and circulate and filter the air.

What is an inverter heat pump?

An inverter heat pump has an electronically controlled compressor that speeds up or slows down depending on the room temperature. Standard heat pumps run their compressors at full speed whenever heat is needed. Inverters give smoother temperature control and lower running costs.

How do air conditioners remove humidity from a room?

The evaporator coils inside the unit get very cold during normal operation. As warm, moist air from the room passes over them, the moisture condenses onto the coil. The water then drains away to the outside of the house.

How can I make my air conditioner more efficient?

Keep direct sunlight from heating up the room the unit is in, clean the dust filter regularly, and limit heat generating appliances such as ovens and dryers while it’s running.

Should there be ice on my air conditioning unit or pipes?

No. Ice anywhere on the unit or its refrigerant pipes usually means the system is low on refrigerant or has a blockage in the pipework. It needs attention straight away, or the system could be damaged. Book a repair

Will my system need maintenance?

Yes. Good maintenance keeps your system performing well. Air filters and outdoor unit coils need regular cleaning. Talk to us about the right maintenance for your system. Our service division

How do I make a warranty claim?

Get in touch with us first. We’ll find the cause of the fault and either repair it or make the warranty claim with the manufacturer for you.